Escalation Matrix for HSDC Services | ||||
Escalation Level | Service effecting | ContactPoint | Concerned Person | Contact Details |
1 | Immediate | NOC | Shift Engineer | Tel: +91-6782-255958
Mob: +91-8908187424
E - mail: parmanand.das@stpi.in |
2 | 2 Hours | MTSS | Shri BiswakishoreDey | Tel: +91-6782-255958 Mob: +91-9853224433 E - mail: biswa.dey@stpi.in |
3 | 4 Hours | Additional Director | Shri. Samraj Daniel C. | E - mail: samraj.daniel@stpi.in |
4 | 8 Hours | Director | Shri. ManasRanjan Panda | E - mail: manas.panda@stpi.in |