- Round the clock support
- Calls are handled directly by the engineers
- Single contact for all outage calls
- Contact over mobile upto the Director is available in case of emergency
- Escalations are built into fault monitoring system
- For the Internet traffic monitoring, MRTG server developed in-house at STPI, generates link utilization reports which can be seen by customer on-line.
- Monthly reports for the uptime for all customers is generated using the Fault Report Management System (FRMS), developed in-house at STPI. These monthly reports are sent to the customers on request.